Rest assured, our payment system is both secure and versatile, accommodating a wide range of payment options. We support all major forms of payment, including credit/debit cards, as well as popular digital platforms like Apple Pay, and Google Pay. You can trust us to ensure the safety and security of your transactions, providing you with peace of mind throughout your shopping experience.
Frequently Asked Questions
We are proudly announced that we are the one and only K-pop shop selling all authentic products. Our products are sourced directly from Korea, ensuring authenticity. Shop with confidence knowing that all our products are genuine and no fakes or fan-made items will be shipped. Shop your favorite KPOP artists with us.
Occasionally, we may receive emails informing us that customers have been double charged for an order. If the transaction is still in the pending stage, it is likely to disappear within a few days. We are uncertain as to why two pending transactions may appear, but rest assured that they typically resolve themselves automatically in almost all cases. However, if you have been billed twice for the same order and the charges have already been completed, please inform us so that we can conduct a thorough investigation.
To qualify for a cancellation, please ensure that your request is made within 14 days of the initial purchase. It is important to communicate your cancellation request to our team via email before the 14-day period elapses. However, if your order has already been shipped or picked up, a return will be necessary instead of a cancellation.
We kindly request your understanding that for orders exceeding the 14-day timeframe, including pre-order items that have not yet been fulfilled, we are unable to accept cancellations. Our team works diligently to fulfill orders promptly and efficiently, and once the 14-day period has expired, the cancellation option is no longer available.
If you have any inquiries or require further clarification regarding our cancellation policy or the return process, please do not hesitate to contact our dedicated team. We are committed to providing you with the necessary assistance and support throughout your shopping experience.
We understand that circumstances may change, and you may need to return an item. To be eligible for a return, the order must be within 14 days of the purchase date, and the items must remain unopened and in their original condition. Please note that opened items are not eligible for return.
To initiate a return for online orders, it is essential to contact our team before the 14-day period expires. We kindly ask customers to reach out to us via the provided communication channels to qualify for a return.
We value your satisfaction and aim to provide a seamless return experience. By adhering to the 14-day timeframe and ensuring the items are unopened and in their original condition, we can process your return request promptly and efficiently.
If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our dedicated customer support team. We are here to address your concerns and assist you in any way possible.
Items may be eligible for exchanges or returns within 14 days of the purchase date, provided they are in their original packaging.
- Please ensure that the item is still in its original packaging, sealed and unopened.
- Visit our store and bring the item along with the receipt as proof of purchase. We accept both digital and physical copies of the receipt.
Our team will be happy to assist you with the return process and address any concerns you may have. If you require further assistance, please don’t hesitate to reach out to our dedicated customer support team. We are here to ensure a smooth and hassle-free return experience.
Although rare, there may be instances where albums are produced with missing cards or inclusions due to errors in the manufacturing process. Regrettably, we are unable to provide compensation or offer replacements for albums with missing inclusions.
We strive to ensure the best possible quality control, but unforeseen errors can occur during production. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We are here to assist you in any way we can.
If you happen to receive a defective item, we kindly request that you contact us via email. Our dedicated team will promptly assess your order and determine the best course of action to assist you. To facilitate the process, please inform us within 7 days of receiving your package and provide an unboxing and detailed video showcasing the defective items.
We take pride in delivering high-quality products, but we understand that unforeseen defects can occasionally occur. Rest assured, we are committed to resolving any issues you may encounter with your purchase. Please reach out to our customer support team with detailed information about the defect, and we will gladly work with you to find a satisfactory solution.
Thank you for your cooperation and understanding.
